General FAQs
Why can’t I log in?
Common causes:
- Incorrect email or password
- Disabled account
- Social login provider (Google/Apple) blocked the request
- Browser extensions interfering with authentication
Fix
- Reset your password
- Try another browser
- Disable extensions like ad blockers or script blockers
- Contact support if your account may be suspended
Why are my tasks not syncing across devices?
Sync delays happen due to unstable internet or paused background processes.
Fix
- Refresh the page
- Reopen the mobile app
- Check network stability
- Ensure you aren’t in Offline Mode
Why can’t I see certain projects or tasks?
You likely don’t have the required role or permission level.
Fix
- Request access from a Workspace Admin
- Confirm the project is not archived or moved
- Check if filters are hiding content
Why can’t I upload files?
Possible reasons:
- File exceeds workspace storage limits
- Unsupported file type
- Browser security blocked the upload
Fix
- Reduce file size
- Try again using Chrome or Firefox
- Check workspace storage quota
Troubleshooting
Issue: Tasks are not updating in real-time
Possible causes
- Browser lost WebSocket connection
- Corporate VPN blocks live updates
- Network instability
Resolution
- Refresh the page
- Disable VPN
- Reconnect to a stable network
- Check the Workflo status page for outages
Issue: Notifications not appearing
Possible causes
- Browser notifications disabled
- Mobile app notification permissions off
- User unsubscribed from a channel
Resolution
- Enable notifications in browser settings
- On mobile, turn on notifications in device settings
- Check notification preferences in your Workflo profile
Issue: Comments or attachments fail to post
Possible causes
- File too large
- Attachment type restricted
- Temporary backend error
Resolution
- Compress file
- Change file type
- Retry after 1 to 2 minutes
- If repeated, contact support with screenshots
Issue: Slow performance on large projects
Possible causes
- Excessive tasks or views loaded simultaneously
- Too many filters active
- Heavy browser extensions
Resolution
- Reduce filters
- Switch to List View for large datasets
- Disable extensions
- Clear browser cache
Issue: Automation rules not triggering
Possible causes
- Trigger conditions not met
- Conflicting rules
- Workflow incorrectly mapped
Resolution
- Verify the trigger (form submission, status change, etc.)
- Disable conflicting rules
- Review field mappings
- Check automation logs in Admin Console
Issue: Global search not returning results
Possible causes
- Filters narrowing the search
- Indexing delay on newly created tasks
- Special characters or accents in search query
Resolution
- Clear filters
- Wait a few seconds for indexing to complete
- Try simpler keywords
Issue: Mobile app shows outdated data
Possible causes
- Offline Mode enabled
- App suspended in background
- Poor network signal
Resolution
- Disable Offline Mode
- Force close and reopen the app
- Switch to a stable connection