Possible reasons: 

• File exceeds workspace storage limits 
• Unsupported file type 
• Browser security blocked the upload 

Fix 

• Reduce file size 
• Try again using Chrome or Firefox 
• Check workspace storage quota 

Sync delays happen due to unstable internet or paused background processes. 

Fix 

• Refresh the page 
• Reopen the mobile app 
• Check network stability 
• Ensure you aren’t in Offline Mode 

Why can’t I see certain projects or tasks? 

You likely don’t have the required role or permission level. 

Fix 

• Request access from a Workspace Admin 
• Confirm the project is not archived or moved 
• Check if filters are hiding content 

Common causes: 

• Incorrect email or password 
• Disabled account 
• Social login provider (Google/Apple) blocked the request 
• Browser extensions interfering with authentication 

Fix 

• Reset your password 
• Try another browser 
• Disable extensions like ad blockers or script blockers 
• Contact support if your account may be suspended 

Possible causes 

• Offline Mode enabled 
• App suspended in background 
• Poor network signal 

Resolution 

• Disable Offline Mode 
• Force close and reopen the app 
• Switch to a stable connection 

Possible causes 

• Filters narrowing the search 
• Indexing delay on newly created tasks 
• Special characters or accents in search query 

Resolution 

• Clear filters 
• Wait a few seconds for indexing to complete 
• Try simpler keywords 

Possible causes 

• Trigger conditions not met 
• Conflicting rules 
• Workflow incorrectly mapped 

Resolution 

• Verify the trigger (form submission, status change, etc.) 
• Disable conflicting rules 
• Review field mappings 
• Check automation logs in Admin Console 

Possible causes 

• File too large 
• Attachment type restricted 
• Temporary backend error 

Resolution 

• Compress file 
• Change file type 
• Retry after 1 to 2 minutes 
• If repeated, contact support with screenshots 

Possible causes 

• Excessive tasks or views loaded simultaneously 
• Too many filters active 
• Heavy browser extensions 

Resolution 

• Reduce filters 
• Switch to List View for large datasets 
• Disable extensions 
• Clear browser cache 

• Browser notifications disabled 
• Mobile app notification permissions off 
• User unsubscribed from a channel 

Resolution 

• Enable notifications in browser settings 
• On mobile, turn on notifications in device settings 
• Check notification preferences in your Workflo profile 

Possible causes 

• Browser lost WebSocket connection 
• Corporate VPN blocks live updates 
• Network instability 

Resolution 

• Refresh the page 
• Disable VPN 
• Reconnect to a stable network 
• Check the Workflo status page for outages